Frequently Asked Questions
Clear answers about activation, devices, connections, buffering, payments and support.
What does the package include?
Live TV, movies, series, sports, PPV events and international content are included according to the selected server package.
What is the quality of your servers?
Our server options support SD, HD, Full HD and 4K streams where the source channel and your internet connection support that quality.
Which devices are supported?
The service works with Smart TVs, Android and iOS devices, Fire TV, MAG boxes, computers, tablets and many popular IPTV applications.
What guarantees do you offer regarding service quality?
Every plan includes setup support and a 24-hour money-back guarantee subject to the refund policy and troubleshooting requirements.
Why am I having buffering problems on some channels?
Buffering can be caused by internet speed, Wi-Fi signal quality, ISP routing, an overloaded device or the selected application. Ethernet or strong 5 GHz Wi-Fi is recommended.
How will I receive my subscription?
Your access details are sent after payment to the email or communication channel supplied during checkout.
How long does it take to receive a support response?
We normally respond as quickly as possible. During busy periods, response times may be longer, but support remains available 24/7.
Do you offer a free trial?
Trial availability may vary. Please contact support to check whether a trial is currently available for the selected server.
Can I request a refund?
Every plan includes a 24-hour money-back guarantee subject to the published refund policy and reasonable troubleshooting steps.
What payment options are available?
Available payment methods are displayed during checkout and may vary depending on availability.
How many simultaneous connections are allowed?
A standard subscription allows one active stream at a time unless the selected package explicitly states otherwise.