Terms of Service

Smurf Markt - Terms of Service

1. Acceptance of Terms

By accessing Smurf Markt and completing a purchase, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. Checking the agreement box at checkout constitutes a legally binding contract.

1. Delivery Process and Timeline

2.1. Unless otherwise specified in the product description, delivery is generally completed within 0-48 hours. Depending on workload or platform updates, this may extend further. By purchasing, the customer accepts these potential timeframes.
2.2. Products may be delivered via email or provided communication channels (WhatsApp, Telegram, Discord, etc.).
2.3. Products ready for delivery that remain unclaimed or not activated within 72 hours will be marked as completed, and the customer forfeits all rights to the product. No compensation will be provided for unclaimed items.

1. Product Nature and Risks

3.1. Smurf Markt is an independent provider and is NOT affiliated with Spotify, Netflix, Disney+, YouTube, Adobe, or any other premium platform.
3.2. We offer custom single-use and pre-owned digital products (including bot-created accounts). The buyer assumes full responsibility for any sanctions, bans, or account closures imposed by the original platform providers.
3.3. Force Majeure & Platform Changes: Smurf Markt is not obligated to provide compensation, replacements, or refunds in the event of platform-wide updates, mass account bans, or if our delivery/subscription methods become unusable due to policy changes by the original platform providers.
3.4. All services provided are for personal and individual use only. Sharing, distributing, or granting third-party access to these services/accounts without explicit permission is strictly prohibited.

1. Warranty Policy

4.1. Standard Warranty: All products and services come with a standard 14-day warranty unless a different period is explicitly stated on the specific product page.
4.2. Product-Specific Warranty: If a different warranty duration is specified on the individual product page, that period shall prevail and be fully valid for that purchase.
4.3. Expiration of Support: Once the applicable warranty period expires, no further technical support, replacements, or assistance will be provided under any circumstances.
4.4. Active Customer Status: In order to offer lower prices, our platform focuses on and prioritizes active buyers. Therefore, all warranties are strictly contingent upon maintaining an active customer status. If an account shows zero transactional activity (purchases or successful transactions) for more than 180 consecutive days(360 for lifetime customers), any remaining warranties on previously purchased items will be voided immediately.
4.5. Activity-Based Support Eligibility: As of 02.06.2026, eligibility for store support is contingent upon recent account activity. Accounts with no transactions for 90 or more consecutive days will be considered inactive and will no longer qualify for support assistance.

1. Prohibited Actions & Termination

Any violation of product rules, unauthorized changes to account credentials (passwords, emails, billing info), or unauthorized sharing will result in the immediate termination of warranty rights and the permanent revocation of the service without prior notice. No refunds will be issued in such cases.

1. No Cash Refund Policy

6.1. All sales are final and one-way; cash refunds are strictly not provided.
6.2. In the event of a valid technical fault originating solely from our end that cannot be resolved within 10 days, a refund may be issued to your site balance (store credit) to be used for specific products.
6.3. If a service becomes unusable due to platform disruptions, the refund will be calculated based on the remaining days of your warranty period. The calculated amount for the unused warranty time will be credited directly to your store balance, which you can use to purchase any other service on our platform.

1. Communication & Conduct Policy

7.1. In the event of a problem, customers must reach out to us via designated support channels. We strive to respond within 0-48 hours.
7.2. Smurf Markt maintains a zero-tolerance policy for toxic behavior. Our store is reserved for respectful and patient individuals only.
7.3. Posting reputation-damaging feedback or negative reviews without first contacting our support team for a resolution will result in an immediate ban from the platform and the permanent termination of all support and warranty rights.