FAQ

Frequently asked questions

What exactly am I buying?

Diagnostic software for vehicle control units, one-off file processing, or download credits for our ECU file library. Each product page says which one it is.

What is the difference between v1 and v2?

They process files the same way. v1 has no panel screen — you double-click a file and it opens. v2 adds the built-in browser panel, saved sessions, automatic sign-in, job history and output templates.

How do download credits work?

One credit downloads one file. After payment you get a key; enter it on the Downloadable files page and pick what you need. Orders of 5 credits or more include ECU Archive Matcher free.

Do credits expire?

Only if you never use the key. A key that has not been used at all loses 1–10 credits per month. A key you keep using is never reduced. This is stated on the product page and in our terms before you buy.

Do you record which files I download?

No. We store how many credits are left on a key and when it was last used — nothing about which files you took.

How fast is delivery?

Software and keys are delivered by e-mail within minutes of payment clearing. Single operations and custom work are handled by our team and delivered as agreed.

Is the file guaranteed to fit my vehicle?

No file is guaranteed to fit a specific car by name alone. Always verify the checksum, the vehicle configuration, the control-unit identification and the writing method before you program. ECU Archive Matcher exists exactly for this: it compares hardware and software numbers so you know before you write.

Which control units are covered?

Bosch EDC15/16/17, MED/ME, Siemens/Continental PCR, SID, Delphi, Denso, Marelli, Valeo and more. Coverage depends on the vehicle, the control unit and the read method.

Can I use it on more than one computer?

The software is not locked to a single machine, so you can move it when you change computers. Your purchase covers your own workshop — please do not pass the files or your key on to anyone else.

What payment methods do you accept?

The options available to you are shown at checkout.

Do you offer support?

Yes. Setup support is included with every purchase — use the live chat or write to support@smurfdigital.com.

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