1.1. Purchased products will be delivered to the email address provided during the order within 24 hours, unless specified otherwise in the product description.
1.2. Products requiring manual delivery may be sent via the communication channel used by the customer to contact us, such as WhatsApp, Telegram, Discord, support ticket, or email.
1.3. Due to technical issues or updates on the respective product platform, delivery may be delayed up to 72 hours. Smurfmarkt is not liable for such delays.
2.1. Products ready for delivery that remain unclaimed within 72 hours will expire, and the customer will forfeit all rights to the product.
2.2. Customers are responsible for providing accurate contact details and monitoring the delivery process.
3.1. Smurfmarkt offers custom single-use and pre-owned digital products. The responsibility for using these products lies solely with the buyer.
3.2. Buyers must understand and comply with the terms of the official platform associated with the purchased product. Smurfmarkt is not liable for damages arising from non-compliance.
4.1. Refunds are only available as store credit before product delivery and require a valid reason.
4.2. Due to our supply chain and payment provider policies, all sales are final, and cash refunds are not available. By purchasing, the buyer agrees to these terms.
4.3. In the event of an issue caused by Smurfmarkt, the matter will be resolved, or a replacement product will be provided within 10 days.
5.1. These Terms of Service are legally binding upon acceptance. Customers are advised to review them carefully before making a purchase.
5.2. Completing a purchase signifies acceptance of these terms. For any questions or concerns, customers should contact Smurfmarkt prior to placing an order.
6.1. Customers are encouraged to contact Smurfmarkt for assistance before leaving negative feedback. We are committed to resolving issues promptly.